Shipping & Returns
Shipping Policy
We currently ship to customers throughout the United States.
Orders are carefully processed before shipment. Once your order has been shipped, you will receive a confirmation email with tracking information when available.
Processing Time
Orders are typically processed within 1–3 business days.
Estimated Delivery
Delivery times may vary depending on your location, carrier availability, and other factors. Most orders arrive within 7–15 business days after processing.
Free Shipping
We currently offer FREE shipping within the United States unless otherwise stated at checkout.
Please make sure your shipping address is correct before completing your purchase. If you have any questions about your order, please contact us and we'll be happy to help.
Return & Exchange Policy
We want you to feel confident shopping with Vox Store.
If you are not satisfied with your purchase, you may request a return within 30 days of delivery. Items must be unused, in their original condition, and returned with the original packaging whenever possible.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible with your order details and photos of the item. We'll review the issue and work to make it right.
Refunds
Once an approved return is received and inspected, the refund will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.
Return Requests
Please contact our customer support team before sending any item back. We will provide the appropriate return instructions.